Computer Telefonie Integration combines based on TAPI interface, comfortable functions like call management in an existing pc environment.

Standardized interfaces allow a seamless integration with CRM and ERP systems. Furthermore it is possible to integrate almost all Business application and Address database.

Unified Messaging System offers an integrated communication platform for fax-services, VoiceMail, filetransfer and Mail-Services. The scope includes fax-delivery or polling and serial-fax functions.

OSITRON UMS serves Microsoft Exchange / Outlook, Lotus Domino / Notes and any SMTP/POP3 compliant mail programs, and of course SAP/R3.

OSITRON call center is a strong overall package which combines all the features of OSITRON CTI, UMS OSITRON, OSITRON ACD and OSITRON IVR .

Sample solutions for call flows and work procedures follow shortly.

We are gladly to inform you by phone or by mail on the strengths of OSITRON Call Center Software!

OSITRON Kommunikationstechnik GmbH